Like something out of a bad science fiction movie, social media technology has evolved into a grotesque, out-of-control monster that threatens our way of life. The beast’s ferocity has expanded so quickly and mindlessly that nobody is able to tame it, including the now-billionaire geeks who created it. Think that’s a harsh overstatement? Then look at these facts:
• Facebook admitted that it unknowingly accepted payment in Rubles from Russia for disguised pro-Trump propaganda spread to at least 10 million U.S. users during the 2016 presidential campaign.
• Twitter is equipped to place anonymous racist ads, ordered online, targeting 14.5 million users identified by Internet usage as responding to the n-word; 26.3 million to the term “wetback” and 18.6 million to Nazi.
• Google offers an online advertising tool in which ads are sold and placed with targeted users on the basis of such concerns as: “black people ruin neighborhoods”, “evil Jew” and “Jewish control of banks”.
To make matters worse, the offending content, placed on these sites by unidentified customers, have none of the visual properties of an online advertisement. They looked like ordinary posts, all part of a user’s daily newsfeed. In the case of the Russian Facebook buy, news-like items linking Hillary Clinton to Black Likes Matter or American Muslims were placed, for a price, on the pages of users who had clicked “like” on similar racist content.
Now, if these vile, misleading blurbs had been handled the way media outlets used to do business, a salesperson would have executed a formal contract for the buy and the advertisers’ name would appear in the copy. But that’s so 1990s. These social media sites rake in their billions over the transom of their medium. It’s all done online. In fact, Facebook founder and CEO Mark Zuckerberg, until recently, brushed off reports of clandestine Russian interference on his site as a “pretty crazy idea.” Then he hired 3,000 “content monitors”, and suddenly hundreds of Russian “ads” and fake accounts were found. Same thing happened at Twitter.
Executives from the big three platforms – Facebook, Twitter and Google – steadfastly insist that there was never an intention to allow this kind of nefarious, deceptive activity on their sites. Think about that for a minute. Their defense is that the technology is at fault, that a bad algorithm did it. If they are right, then shame on all of us for allowing artificial intelligence to run roughshod over our democracy, for letting the technology control us, rather than the other way around. It’s time to take that control back.
Based on population, Facebook is larger than any country in the world. Except for Asia, it’s bigger than any continent. And it continues to grow at 17% a year. Zuckerberg, as an idealistic young Harvard student in 2004, created it in his dorm room. He said it would bring the world together through a “free flow of information”. He got the information flow part right, but there is nothing free about it. Facebook is now the largest online advertising company in the world, worth almost half a trillion dollars. As British writer John Lanchester put it, “Facebook was built to extract data from users to sell to advertisers.”
And that was precisely the transaction that Russia was looking for. It gave the Kremlin access to Facebook accounts of racist and anti-Muslim Americans, a ripe audience for pro-Trump messages paid for in Rubbles, but without a hint that they came from a foreign power. CNN reported Thursday that Russia’s Facebook campaign buy on Trump’s behalf was orchestrated so surgically that it hit disproportionately on a large number of targets in Michigan and Wisconsin, two states that helped push Trump over the top in electoral votes.
So there is now a legislative campaign for transparency in digital political ads. Sadly, even that embarrassingly modest proposal is facing strong resistance. And it doesn’t begin to fix the much broader problem. Facebook, Google and Twitter are not just multi-billion-dollar conglomerates. Together, they control the communication infrastructure for most of the free world. Yet, the people who run these companies are not publically held to a single standard of accountability. Barbers and horse trainers are more closely regulated than these gigantic informational monoliths.
This is a long-overdue transformational moment. Technology has enhanced and lengthened our lives in so many ways. But that is no excuse for humanity to abdicate control, to let technology run itself, free from controls that reflect the values that only humans can construct. Yet that is precisely what has happened with these social media companies. No sick, ruthless executive knowingly took Russia’s money to let them tamper with our elections. It just happened because the technology allowed it to. Unrelated to the election, there are tens of millions of fake Facebook and Twitter accounts, routinely sending off links to equally fake news sites. Neither company planned for that result; it was just technology doing its thing, unrestricted by human thought.
Folks with a rudimentary knowledge of code writing can create Twitter and Facebook bots, fake accounts, complete with pictures and bio. For all sorts of nefarious purposes, “bot farms” have been created to fire off thousands of phony messages every day. It is estimated, for example, that 43% of President Trump’s 38.6 million Twitter followers are fake accounts. In a recent high point of absurdity, Trump retweeted a follower’s post that blasted “fake news”. Turns out it had been created by a fake account.
This can’t continue. These companies can’t be allowed to simply sit back and bank their billions while their algorithms wreak havoc on the things that really matter to us, like truth and our democratic process. Whether through legislation or regulatory control, these corporate executives have to be sent back to their laboratories. They need to be forced to retool their technological monstrosities so that they comport with our values, not destroy them.
“Retooling our technologies to conform to our values” is the fundamental issue of AI. It is most often spoken of as the issue of the future development of AI. But, as you point out Bruce, it is the issue of today. And not just in political manipulation but in the manipulation of children and adults by the thousands of technology engineers who work every day to addict unsuspecting people to social media. This addiction changes people in all the negative ways that all addictions change people (See “Have Smartphones Destroyed a Generation.” at https://www.theatlantic.com/magazine/archive/2017/09/has-the-smartphone-destroyed-a-generation/534198/) I’m afraid there is no going back: our new technologies, which are just beginning their dominance, have a powerful and insidious dark side that may, with our collusion, take our humanity from us. I am not optimistic. If we cannot legislate guns, climate change, immigration, health care and a fair tax code, how can we legislate something we mostly cannot see? We may be on our way to becoming more and more machine like until the machines surpass us in intelligence and no longer need us.
As you know Bruce, I am fascinated by technology and the possibilities. Having said that, the jury is out on how much some of this has improved our lives or made us happy. Further, as you point out, there’s some serious trouble here. Checkout the article I posted yesterday talking about the guy that invented the “awesome” button on Facebook, that became the “like” button. He is checking out of social media and calling attention to the problems it is creating. As always, thanks for your rants … I mean blog! 😉